Silver Package

Includes Bronze package

Additional services provided with the Silver Package

• Ensure the system meets SOX or SAS/70 guidelines depending on which the customer adheres to
• TCP/IP, ensure the service is functioning properly
• Quarterly analysis of the iSeries security audit logs with reporting to the customer
• Apply an IBM service pack twice a year to be scheduled with the customer, usually off hours
• PTF analysis, determine if a PTF is relevant to your system
• CPU utilization, respond to or escalate based on the customer requirements

Monitoring performed 24/7

• All message queues 
• • User program errors, programs in a MSGW status   
• • Any system level message
• Journal receiver utilization
• • Ensure receivers are being deleted based on customer definition 

Security - Performed 8 AM to 5 PM, Monday through Friday

• Audits
• • Provide documentation on user profile maintenance
  • Provide documentation on system values
  • Provide documentation on user profiles that have default passwords
  • Provide any other documentation as required

System - Performed 8 AM to 5 PM, Monday through Saturday

• SST (System Service Tools)
• • Weekly inspection of the SAL (System Activity Log)
  • Weekly inspection of the PAL (Program Activity Log)
  • Run the WRKDSKSTS command and ensure no drives are in a failed or degraded state
• Modify the system cleanup as required 
• PTF (Program Temporary Fix)
• • Apply an IBM cumulative service pack twice a year
  • Interrogate the system logs for any IBM recommended PTFs, download and apply
• TCP
• • Ensure host servers are running daily
  • Ensure TCP services are running daily
• OS maintenance
• • Research the benefits of upgrading to the next release
  • Upgrade twice a year if necessary

Design

• Security
• • Group profiles 
  • Authorization lists 
• Backups
• • Strategy to ensure your system is safe and recoverable
  • Set up a backup and recovery package/strategy