Bronze Package

Monitoring performed 24/7

• QSYSOPR message queue 
• • Hardware errors 
  • • We will contact your hardware service provider and work with them to replace the failing part 
  • System level messages
  • • Disk utilization exceeds guidelines
    • License key expiration
• Various configuration descriptions to ensure they are in the proper state as defined by the customer 
• • Line 
  • Controller 
  • Device 
• Backups 
• • Answer messages related to backups as defined by the customer 
  • Send a weekly status report on backups to the customer
• QBATCH 
• • Any job that goes into MSGW 
  • Will respond to those messages based on customer definitions  

Security - Performed 8 AM to 5 PM, Monday through Friday

• User profiles 
• • Create new user profiles
  • Modify existing user profiles
  • Delete existing user profiles
  • Create new group profiles
  • Reset expired passwords based on customer requirements
  • Unlock locked user profiles
  • Authorization lists
  • • Create new authorization lists
    • Maintain existing authorization list
  • Maintain a list of user profiles that have been unlocked or reset

System - Performed 8 AM to 5 PM, Monday through Friday

• SST (System Service Tools)
• • Monthly inspection of the SAL (System Activity Log)
  • Monthly inspection of the PAL (Program Activity Log)
  • CACHE battery check
  • • Place a call to the hardware service provider when batteries reach warning status
  • Visual check of the disk status
• Ensure the system cleanup runs daily 
• Hardware errors
• • Handle the reporting of hardware errors to the customers specified hardware maintenance provider 
  • Work with the hardware provider to final resolution
  • Maintain a log of all hardware service calls
  • Work with the customer contact to schedule any downtime required
• PTF (Program Temporary Fix)
• • Apply an IBM cumulative service pack once a year
  • Download and apply any single PTF requested by the customer
  • Maintain a log of the current PTF level 
• OS maintenance
• • Perform an upgrade once a year if required 
• System tuning
• • Adjust memory pools if faulting is exceeding guidelines
  • Balance subsystem loads if required
  • Adjust maximum number of jobs in the memory pool if required 

Reporting - Performed as defined

• Weekly
• • Disk utilization report by library
  • Hardware errors handled
  • Backup status
• Monthly
• • CACHE battery status
  • SAL analysis
  • PAL analysis
  • Any system tuning performed
• Quarterly
• • Provide quarterly analysis of your system utilization
  • User profile audits
  • PTFs applied
• Yearly 
• • Analysis of the projected utilization of your disk and your CPU for the next year 
  • Analysis of the state of your backups and your DR readiness